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Privacy Policy

PARTY RESPONSIBLE

Identity
Company: FAIN ASCENSORES S.A.
Tax ID number (CIF): A28303485
Address C/ DR. ESQUERDO 57
City: MADRID
Postal code: 28007
Telephone: +34 914093101
E-Mail: [email protected]
Datos de contacto del delegado en protección de datos: SEGURIDAD Y PRIVACIDAD DE DATOS S.L. (FORLOPD)
Contact DPO.: [email protected] | www.forlopd.es

PURPOSES

We will process your personal data for the following purposes:

Interested parties

Respond to requests for information received through our contact channels

Understand the behaviour of the user within the web in order to detect possible computer attacks on our web.

Customers

Respond to requests made by users

The provision of services they have contracted

Manage the business relationship

Send commercial communications

Respond to any emergency that may occur when using lifts

Conduct quality surveys that enable us to evaluate our service

Attend and resolve complaints and incidents

Attend compliments that they want to send us

Understand the behaviour of the user within the web in order to detect possible computer attacks on our web

Suppliers

Manage the business relationship

Candidates to job offers

Manage your candidacy.

We will inform you on the status of the selection process and your candidacy

Understand the behaviour of the user within the web in order to detect possible computer attacks on our web

LOCATION OF THE PROCESSING

Your personal data is processed within the European Economic Area; we will not transfer it outside thereof.

LEGAL BASIS OF THE PROCESSING

According to your relationship with our organisation, we rely on:

Interested parties

In the consent you gave us to process your data for the purposes indicated

In our legitimate interest to prevent attacks on our website

Customers

In the consent you gave us to process your data for the purposes indicated

Execute a contract in which you are a party.

Suppliers

Execute a contract.

Candidates to job offers:

In the consent you gave us to process your data for the purposes indicated

ACCURACY OF THE DATA

The interested party guarantees that the information provided is true, accurate, complete and up to date and undertakes to report any changes to the information provided, through the channels provided for this purpose and indicated in point 8 of this policy. They shall be liable for any loss or damage, whether direct or indirect, which they may cause as a result of failure to comply with this obligation.

In the event that the user provides data from third parties, they declare that they have the consent of the interested parties and undertakes to transfer the information contained in this clause, exempting the organisation from any liability arising from the failure to comply with this obligation.

STORAGE PERIOD

According to your relationship with our organisation, we will store them as follows:

Interested parties

The data will be stored for the time required in order to fulfil the purpose for which they were gathered and provided that they do not withdraw the granted consents.

Customers

The data will be stored for the time required in order to fulfil the purpose for which they were gathered and provided that they do not withdraw the granted consents. At the termination of the contractual relationship, we are obliged to keep your data for the legally stipulated periods for legal, tax and accounting matters. Your data will be stored only for this purpose, the access to which and any processing other than that specified herein will be blocked. After this period, the data will be deleted in such a way that they cannot be restored.

Suppliers

The data will be stored for the time required in order to fulfil the purpose for which they were gathered and provided that they do not withdraw the granted consents. At the termination of the contractual relationship, we are obliged to keep your data for the legally stipulated periods for tax and accounting matters. Your data will be stored only for this purpose, the access to which and any processing other than that specified herein will be blocked. After this period, the data will be deleted in such a way that they cannot be restored.

Candidates to job offers:

The data will be stored for the time required to complete the selection process for which you applied. Once this period has expired, they will be stored for one year from the date of the last candidacy. After this period, the data will be deleted in such a way that they cannot be restored.

DATA COMMUNICATIONS

Your data may be communicated to:

Public Administrations.

State Security Forces and Bodies.

Banks and Financial Institutions for managing collections and payments.

Trustpilot A/S (“Trustpilot”) actúa como procesador de datos ayudándonos para recolectar valoraciones del servicio ofrecido por FAIN ASCENSORES SA.
Es posible que después de la firma de un contrato o de la realización de labores de mantenimiento, Trustpilot envíe un email para solicitar la opinión de los clientes de FAIN.
Para este propósito y con el fin de que las valoraciones sean veraces, compartimos con Trustpilot su nombre, email y número de referencia de cliente.
Si quiere leer más sobre cómo trata la información Trustpilot, puede encontrar su política de privacidad aquí.

RIGHTS

You have the right to access, rectify, delete, oppose or limit the processing of your personal data.

You may withdraw your consent at any time.

You also have the right to request the Portability of your data (where technically possible) and not to be subject to an automated decision based on profiling (although we do not make automated decisions based on profiling or draw profiles of any kind).

If you do not agree with the way in which we have processed your data, you have the right to file a complaint.

You can exercise your rights by writing to FAIN ASCENSORES – Compliance Unit of the GDPR, at the following address: c/Dr. Esquerdo 57, 28007, Madrid or by email to the following address: [email protected]

In both cases, a copy of your National Identity Card or equivalent document must be attached to prove your identity.

We shall analyse your request and/or claim to give you an answer and settle the incident as quickly as possible

If you still consider that your personal data have not been processed properly, you can make a complaint to the supervisory authority: http://www.agpd.es